INTRODUCTION
Welcome to our online store "CALMHOME" (www.calmhome.gr.) The website www.calmhome.gr (hereinafter for the sake of brevity "Website") is the online site of exhibition and sale for sale through the products of Greek commercial of store
"KATSILOGIANNIS DIMITRIS CURTAINS-CURTAINS-WHITE-FURNITURE FABRICS",with the distinctive title "CALMHOME" based in Lamia, Leosthenous street. 12, with No. Γ.Ε.ΜΗ 137397854000 and Α.Φ.Μ 157513759 of Δ.Ο.Υ (hereinafter for the sake of brevity the e-store").
Our store is committed to the quality, completeness and validity of the information provided on the website of www.calmhome.gr, both in terms of the exact data displayed and the services provided, subject to any technical or typographical errors , which can not be predicted or have occurred unintentionally or interruptions of the website due to force majeure. It is also reserved as to the time of delivery of the goods in cases of force majeure. The online store www.calmhome.gr can provide no guarantee for the availability of the products, but guarantees the timely information of the final consumers about their non-availability.
These General Terms and conditions of use of the Website and purchase of the products / services of our online store (hereinafter for the sake of brevity the "Terms of Use"), determine the terms and conditions of your browsing the Website and use of this and our website and govern the sales contract concluded between us for the purchase of products from our online store. Indicatively and not restrictively, the promotion, presentation, sale, transport-storage, delivery and any return of our products displayed on the Website, the protection of your personal data and the security of your transactions are governed by these Terms of Use, which you We invite you to read before navigating the Website and making your purchases. Any action of yours in our online store, such as your navigation in it, your subscription to the e-store newsletter or the realization of any transaction or communication with our company is considered as unconditional acceptance of these Terms of Use by you. In case of your disagreement or reservation for part or all of these Terms of Use you can send your relevant e-mail to [email protected] before your navigation or the transaction, otherwise the acceptance of all terms from you is considered unreserved. The e-shop reserves the right at any time at its sole discretion to modify, renew or upgrade, unilaterally and without prior notice to the user / consumer / visitor / member of the Website (cumulative or divisive): a) part or the all of these Terms of Use, b) part or all of the content of the Website and c) part or all of the interface, structure or configuration of the Website, as well as its technical specifications. Also, the e-store reserves the right at any time, at its sole discretion and without prior notice to the user / consumer / visitor / member of the Website to suspend or terminate the operation of the Website. The user / consumer / consumer / member of the Website unreservedly acknowledges and accepts all of the above by simply navigating and / or using the services of the Website. The e-shop undertakes the obligation to inform you of any modifications as well as of any change, through the Website. Any modifications will take effect from the date of their posting on this Website. It is clarified that any change of these Terms of Use does not cover orders that you have already placed in our online store, before the entry into force of the modifications in accordance with the above. The use of our online store after the above mentioned modification, is considered as acceptance of the Terms of Use, as they were modified. Invalidity of any of these Terms of Use does not invalidate the remainder. The non-exercise by the e-store of his rights under these Terms of Use does not imply his resignation from these rights. The e-store is not responsible for any violation of these Terms of Use due to reasons of force majeure, such as extreme weather events, earthquakes, floods, fires, emergencies, stops, strikes, demonstrations, terrorist acts, coup d'etat, change in circulation in Greece currency etc. The use of this Website by you and any of your transactions in our online store is at your sole risk. The use of the Website must be done exclusively for legal purposes and in a way that does not restrict or impede its use by third parties. The user / consumer / visitor / member of the Website is obliged to use the Website in accordance with the law, good manners and Terms of Use, and not to perform acts or omissions that may cause damage or malfunction to it, affect or jeopardize the provision of the services of the Website.
ΙΙ WEBSITE / ELECTRONIC SERVICES STORE
A. PROVISION OF INFORMATION
The e-shop reserves the right to freely choose the products it promotes on the Website and to modify, renew and / or withdraw them at any time and without prior notice. The same applies to its pricing policy, any offers and discounts which it can freely choose and carry out as well as modify, renew and / or withdraw at any time and without prior notice and / or compliance with a deadline. The information provided by this Website is complete, true, valid and up to date, whether it concerns our identity or the products / services provided by our online store.
The above warranties are subject to any technical or typographical errors which may not be foreseen or which have occurred unintentionally or due to interruptions of this Website or due to force majeure. The e-store has received all the necessary technical and other means in order to be informed immediately available quantity and the corresponding available sizes of our products, however, maintains an explicit reservation regarding the validity of the quantities and sizes of products available in the online store, as they may be updated within 12 hours from the moment of their modification.
B. REGISTRATION OF PERSONAL INFORMATION
You can browse the Website, freely choose the products of your choice through the online store and place them in your shopping cart. In order to complete the ordering process, it is necessary to post some of your personal information on the Website. You can choose if you wish to proceed with the ordering process as a registered Member of the Website (by following the New Member Registration process or entering your Username and Password in case of an already registered Member) or if you will proceed without registration (Guest User) , filling in the necessary personal information to complete the order.
B1. MEMBER REGISTRATION - MEMBER ACCOUNT MANAGEMENT
The registration process is quick and simple. By entering your requested personal information (first and last name, address, postal code of your current main residence, telephone, current e-mail address (e-mail), gender and date of birth) and acceptance of the Terms of Use, you become a Member of Website and we open your own Member Account. Registration and participation as a member is free, it is personal, non-transferable and non-exclusive. You are responsible for the correctness and legality of the information you provide to us and the e-shop is based solely on your statements regarding your personal information. All your personal data that you provide to us during your registration as a Member fall under the strict policy of protection of your personal data maintained by our company and are collected and processed with complete security and diligence and only with your explicit consent provided by the shipment of the above form.Our e-shop processes your above personal information exclusively for the purpose (a) of creating your Account on the Website through which you can track the progress of your order, the history of your transactions in our online store, etc., (b) our communication with you regarding our transactions (E.g. to ensure the possibility of contacting you, for the completion, shipping and delivery of your order, for payment and our secure financial transaction) and (c) in case you wish, to send to you the information you provided us with information, advertising and promotional material regarding the products and the services of our Company, including its collaborations with third parties. Regarding the collection and processing of your personal data, the terms and conditions of the Personal Data Protection Policy of the Website apply. The information entered during your registration as a Member must be complete, true and up to date. In case of registration of a legal entity as a Member, the name of the contact person must be mentioned, as well as the full name of the legal entity. In case of change of data the Member is obliged to immediately inform about his new data the Website, so that it is always complete and true. By registering in accordance with the above you give your explicit consent to the collection and processing of your data based on the Terms of Use and the Privacy Policy of the Website, which Terms and Policies you declare that you have read, understand and fully accept and unreservedly. You can at any time withdraw your consent for the collection and processing of your personal data that you have provided to us in accordance with the above, by deleting a member by sending a relevant email to [email protected] You have the ability, at any time, have access to your data, or you can also at any time request the immediate deletion or correction of your data, their temporary non-use by the Company, their commitment or non-transmission, following the same procedure as above sending an email to us. In any case, your data is kept by our Company only for as long as you are a registered Member of the Website. Your personal data is not disclosed to any third party and is managed exclusively by our company. All your personal data, which are collected through the special electronic form of the Website, are the absolutely necessary for the performance of the above services and your registration indicates your full consent.
B 2. BUY WITHOUT REGISTRATION
In case you choose to proceed with the ordering process without registration, you will be taken to the registration page of the personal data necessary for the completion of the ordering process. In particular, the following are mandatory fields for individuals: - Name - Last name - Email - Telephone - Order shipping address or installation address service Mandatory fields for legal entities are the following: - Company name - Distinctive Title / Legal Representative - Email - Telephone - Order shipping address or installation address Service The registration of the above personal data is necessary to complete the ordering process. You are responsible for the correctness and legality of the information you provide to us and the store is based solely on your statements regarding your personal information. All personal information you enter to complete the ordering process is stored only for as long as is necessary for you to complete the purchase process, including the period during which the products can be returned, fall under the strict policy protection of personnel your data held by our store and collected and processed with complete security and diligence and only with your explicit consent, provided by sending the above form. Our store processes your above personal information exclusively for the purpose of completing the ordering process by you, as well as our relevant communication with you regarding the transactions between us. Regarding the collection and processing of your personal data, the terms and conditions of the Personal Data Protection Policy of the Website apply.
B3. SUBSCRIBE TO NEWSLETTER
Your subscription to our store newsletter is at your discretion and is not a mandatory procedure for purchasing from our Online Store or for providing our other services, including your simple browsing of our Website. Your registration in the newsletter service of our store is completed by entering your e-mail address (email) in the corresponding field on our page. Upon completion of your registration you give us your explicit consent for our store to send you information and promotional material about its products and services, as well as related advertising messages. For the protection of your personal data, please be informed below. The store is not responsible if the newsletters are not delivered to their destination, although it makes every effort to deliver them. Newsletters can end up in the spam folder, so please check regularly that they are not stored there. In case you wish to no longer receive informative newsletters or you wish to unsubscribe altogether from the store's news delivery system, you can inform us using the contact form of the Website or through the corresponding link that appears in our informative emails you receive.
C. PURCHASE THROUGH THE ELECTRONIC STORE
1. ORDER
1.1
Completion - Order Confirmation
Use the linen categories found in the main MENU of the Website, navigate to them and select the products you want. Select the products you want and place them in the SHOPPING CART.
The prices listed on our products include VAT. and are considered final. The listed prices do NOT include any shipping costs (see Section II.C.3). If you wish to continue your shopping, your order will remain pending (up to 30 minutes), while you will be able to navigate to the rest of the Website without deleting your options, adding to your cart other products that you may wish. Whenever you choose, you can go back and modify the contents of your cart. Check the products in the shopping cart by clicking on the link "SHOPPING CART", which is located at the top right of the website. You can use the "DELETE BASKET" button to remove products from your cart before completing your order. Click the "FINISH ORDER" button to complete your purchase. In order to be able to complete your order, you must choose whether to proceed as a registered Member (by registering a new Member or entering a Username and Password of an already registered Member) or to proceed with the purchase without registering by entering your necessary personal information. You will then be able to choose a payment method from those described in detail on the website, as well as a delivery method for the products you have selected. Immediately before you click on the "Order" sign, and if you agree, you click on the "Order Completion" sign, at which point you submit it to our e-store. By submitting your order according to the above, the Website system will automatically send you a message to the e-mail account (email) you have stated to us, which will notify you that we have received the order, will list the products that you have also ordered all the terms of the order. When the order is delivered to the courier company we work with or to another partner company or is available in our physical store, you will receive a new message in the e-mail account (email) and / or in the mobile phone number you have stated to us, which will informs you about it and in case of delivery with a courier company will indicate the shipment / shipping number. With this number you can, through the website of the respective courier company, follow the progress of your order until it reaches the delivery place that you have stated in your respective order.
1.2
Track Order
If you have chosen to register as a Member on the Website you can at any time see the stage at which your order is located by entering the link "MY ACCOUNT". If your order has been delivered to the courier, you have the opportunity to be informed about the location of your parcel, through the bill of lading number, which is posted on the page "MY ACCOUNT". Our e-shop can contact you via e-mail and / or a message that you have stated to us throughout the delivery of your order to you for any issue regarding the receipt, processing, the execution and / or transfer of your order and / or the payment and / or return of the products or for anything else. The parties agree that such communication (via e-mail and / or text message to your mobile phone-sms) also covers the legal requirements for your written notification, notification, order confirmation, where and when required by law.In case you wish to express your objections, or to provide you with clarifications on the content of a message you have received above, or for any other reason you can contact us by sending an e-mail and / or calling us directly at the following phone 2231045946.
1.3 Cancellation / Modification of the Order The cancellation of the order can be done in the following cases:
- Before the order is completed: Before placing your order according to the above, you can at any time technically make a "back" and remove the quantities of products from your cart that you do not wish to order by clicking on the "DELETE" button. - After the completion of the order, but before the receipt of the products: (a) You have the right to cancel the order after its completion in case the delivery of the ordered product (s) is delayed. (b) If the online order has been completed but the product has not yet been shipped, you can cancel your order by emailing [email protected] - Upon receipt of the product: (a) Any refusal to receive your products upon delivery by the Courier Company is equivalent to a withdrawal, a right for the exercise of which the provisions of Section II.C.5 below apply. (b) Upon receipt of the product, the order is canceled with the exercise of the Right of Withdrawal, in accordance with the provisions of Section II.C.5 below. (c) In addition, your order is canceled upon receipt of the products or for replacement purposes, in accordance with the provisions of Article II.C.6 below. (d) finally, upon receipt, your order is canceled in accordance with the provisions of Article III.B.2, in case you receive a defective product, the wrong product or in case you never receive it due to loss.
2. METHODS OF PAYMENT
In order to provide you with the best and most complete service, our company has a choice of payment method for the products you are interested in buying, which, as analyzed and then, is related, among other things, to the processing time of your order request and / or the time to send the product to you. Once you have decided which payment process suits you, select the corresponding payment method at the appropriate point on your order request form and enter your required details if needed. The collection and processing of the payment details that you send us fall under the strict policy of protection of your personal data that our company adheres to and are collected and processed with complete security and diligence and only after your consent provided by sending the order request your. Especially for credit card payments, all the necessary security measures are taken in cooperation with the cooperating financial institutions, which ensure the maximum possible protection in your electronic transactions and secure your payments.
The payment methods are specifically the following:
2.1 Cash on delivery:
If you have chosen cash on delivery as a payment method, you will have to pay in cash the value of your order (as well as any agreed costs eg shipping) upon receipt of your order from the carrier of our choice. The cost for the cash on delivery service is FREE when your order exceeds the amount of 49 € and Free when it comes to sending and receiving from our stores.
2.2 Deposit to a Bank Account:
If you have chosen to deposit in a bank account as a payment method, then you will have to discount your order (and any agreed costs eg shipping) in order to start the process of processing your order request and committing the products included in from us, in one of our company accounts that appear on the order form and in the e-mail that you will receive as soon as your order is processed, stating your order code as a reason. Then you should send us a copy of this deposit via e-mail to [email protected]. After receiving a valid copy of the deposit of the total amount, the process of processing and order confirmation is followed and the relevant emails that you have stated to us are sent to you. In case of non-receipt of a copy within 7 calendar days or non-receipt of a valid copy of the deposit of the entire amount, your order will be canceled free of charge and the contract of sale will be considered as never drawn up. A relevant cancellation message will be sent to you at the email address and / or mobile phone number you provided. In case of cancellation or modification of your order until the shipment of the product (s), an interest-free refund procedure will be followed, after contacting you with one of the above mentioned ways of contact in order to give us the bank account number to which you wish the deposit to be made.
2.3 Payment by credit card:
Our Company accepts credit cards Visa, Mastercard, Visa Electron debit cards, as well as prepaid cards. Your transactions in our online store are protected by top online security systems that guarantee a secure trading environment in many large companies worldwide. In the (secure) order form fill in all the necessary fields (card number, expiration date, CCV). Our store processes your card details exclusively for the completion of the transaction between us, ie the repayment of the products you have purchased from our online store. The processing of your personal data is governed by the Privacy Policy and the Cookies Policy of the Website. If the order is placed on the data and on behalf of a company, then the credit card you use must be corporate. That is, to have been issued in the data of the respective company
2.4 Payment via PayPal:
Payment with PayPal is made under them Strict trading conditions imposed by PayPal.
2.5 Payment upon receipt from our physical store:
In case you have chosen to pick up the products of your order from our physical store, you can pay the value of your order in one of the ways that are accepted in our physical store, ie by paying cash or using a credit / debit card. In case you do not arrive for the receipt of your products within 7 calendar days from the receipt of the notification that your products are in the store of your choice, your order will be canceled free of charge and the sales contract will be considered as never drawn up. A relevant cancellation message will be sent to your e-mail address and / or your mobile phone state.
2.6 Issuance of invoice:
The online store provides the possibility of issuing an invoice
3. PRODUCT DELIVERY
With the confirmation of your order you will be informed with an email to the e-mail address that you have stated to us about the delivery time of your products, depending on the region and the way you have chosen to have the products sent to you.
3.1 How to Deliver the Products
You can choose between the following ways delivery of your order: - Delivery to your place with a courier company of choice us. - Pickup from the physical store in Lamia and Leοsthenous Street, no. 12.
3.2 Time of delivery of products
3.2.1 Your order will be sent to you by our company or by a partner carrier of its choice during business hours and days (Monday – Friday, 09:00-17:00). Subject to what is expressly stated in these Terms of Use, if your order is completed by 2:00 p.m. from Monday to Friday, products delivered to Lamia are delivered the same day, while products delivered to the rest of Greece are delivered within three (3) working days, as long as the products are available. In the event that your order is completed by submitting it to us after 12:30, the delivery time increases by one working day, in accordance with the above.
3.3 Delivery Delay
Our store makes every effort for the timely and appropriate delivery of your products, however we reserve the right that the delivery of your product(s) may be delayed in the event of a force majeure event, such as those indicated above, which may affect the transport and delivery of your order. In the above cases we will contact you to ask you if you want us to deliver the order without the product that is delayed or unavailable, or to suggest an alternative, or to inform you of the delivery time of the product that is not immediate available. In case you are not satisfied with our proposal, you have the right to cancel the order in part or in whole and to return any money you have paid, in any case to give you the alternatives available in our store. In the event of a delay, you can contact our store at 2231045946 or at the email address [email protected], where you can declare your cancellation of the entire order or part of it.
4. SHIPPING COSTS
Without prejudice to any special charges that will be expressly provided for in a product posted on our website and in any case in your order confirmation, the shipping cost is FREE for orders over €49 and €1.80 if you choose the cash on delivery method of payment or the order is under 49 Euros.
5. RIGHT OF WITHDRAWAL
5.1 Conditions for exercising right
You have a period of fourteen (14) calendar days to withdraw from the purchase you may have made through our online store, without stating the reasons or providing us with any explanation (unnecessary withdrawal). The right of withdrawal is exercised when you want to return the product you bought from our online store and get your money back. The above period of fourteen (14) calendar days for exercising the right of withdrawal starts from the day after you or a person you may indicate to us as responsible for receiving your products (other than the carrier) obtains physical possession of purchased goods. In the event that you have ordered more than one product with one order and which are delivered separately, the deadline for exercising the right of withdrawal in accordance with the above begins from the day after the day that you or a person you may indicate to us as responsible for receiving the products you (other than the carrier) obtain physical possession of the last good. In order to meet the withdrawal period, it is sufficient to send your statement of exercise of your right of withdrawal before the withdrawal period expires. The right of withdrawal is exercised at absolutely no cost, except for the costs of return (courier, transport, post or other), which will be at your own risk and expense (unless otherwise specified from time to time by the Company in general or specifically for specific products). Necessary conditions for exercising the right of withdrawal are: The product has not been used, no label or markings (e.g. stickers, brand markings, etc.) on the products have been removed.Also, all items must be returned in the perfect condition received without damage, without any defects (with the exception of the return of a defective product), complete and in their packaging, while they must also be accompanied by all the necessary documents.
5.2 Procedure for exercising a right:
In order to exercise the right to withdraw from article 5.1 above, you must, before the expiry of the deadline for exercising it in accordance with the above, inform us of any decision to withdraw from the sales contract we have concluded, with a clear statement (e.g. letter ) which you will send by post, fax or e-mail to the following store contact details:
KATSILOGIANNIS DIMITRIOS ,Address: LEOSTHENOUS no. 12, LAMIA, TK 35100, fax: 2231024714, e-mail: [email protected]
or by completing the SPECIMEN SUB-TRANSFER FORM attached to these Terms of Use (you will find it at the end of the text) and sending it (print it or attach it) in accordance with the above. The use of the attached Form is not mandatory.
However, we provide you with the possibility through our website www.CalmHome.gr to fill in and submit electronically the SAMPLE WITHDRAWAL FORM or any other clear declaration of yours. With the online submission of the Withdrawal Form, the store will send you confirmation of receipt of your withdrawal without delay to the email/or mobile phone number you have indicated to us. You must then at your own expense and responsibility send the goods back or deliver them to us at our physical store on Leosthenous Street, no. 12, in Lamia, without undue delay and in any case within fourteen (14) calendar days from the day you notified us that you are withdrawing from this contract. The deadline is deemed to have been met if you send back the goods before the end of the fourteen (14) calendar day period.
If you withdraw from the sales contract we have entered into, we will refund all monies we have received from you, including shipping costs (excluding additional costs due to your choosing to use a delivery method other than the cheapest standard delivery method that we offer), without undue delay and in any case within fourteen (14) calendar days from the day we are informed of your decision to withdraw from this contract. We will process the above refund using the same payment method that you used for the original transaction, unless you have expressly agreed otherwise; in any event, you will not be charged for such refund. We are entitled to delay your refund until we receive back the goods you withdraw from the purchase in the same good condition in which you received them, or until you provide evidence that you have sent back the goods, whichever occurs first. You are only responsible for any reduction in the value of the goods resulting from handling that was not necessary to determine the nature, characteristics and function of the goods. In case of withdrawal in accordance with the above, it is clarified that any products that you have purchased with a discount due to the purchase of the product from which you are withdrawing, you must return them together with the basic product from which you are withdrawing from the purchase, otherwise the withdrawal is considered as not exercised by you and therefore no obligation arises for us. In accordance with Directive 2013/11/EC, which was incorporated in Greece with Decree-Law 70330/2015, the possibility of electronic resolution of consumer disputes with the Alternative Dispute Resolution (Alternative Dispute Resolution) process is now provided throughout the European Union. If the customer has the status of a consumer (i.e. a natural person acting in a non-professional capacity) and has any problem with a purchase made from our Website can initiate the ADR procedure through the single EU-wide platform for electronic dispute resolution (ADR platform) available at https://webgate.ec.europa.eu/odr/main /index.cfm?event=main.home.chooseLanguage
6. RETURN/REPLACEMENT OF PRODUCTS
6.1
You have the right to return the product you received within 10 calendar days and request that it be replaced with another product. You may return purchased products, without any charge to you, only if the product is defective or not what you ordered, within ten (10) days of receiving the products. In all cases in which other than those sold are delivered, by type or quantity, the customer returns the products to check and establish the error. In this case, the costs of returning the products to the store as well as the costs of re-promotion to the customer are borne by the store, as long as the method of return proposed by the store is followed. For returns within Greece, you do not incur transport costs, as long as you use the transport company we will indicate to you. For returns from abroad, the return costs are borne by the person making the return. The process is simple: you email us with the original order attached explaining the reason for the return and a voucher equal to your return is sent to your email address for immediate use. It is expressly agreed that the replacement of the products takes place as long as the product to be replaced is returned to our store in the same good condition as when you originally received it. In two ways, on the one hand, in the store, in this case you can hand it over to us and if it is checked, your money will be refunded, and on the other hand, if you receive via a courier company, in this case you should pack the product so that its transport is safe e.g. in a larger box to protect it during shipping and then return the product via the courier of your choice. Please note that the return costs are borne by you the customer. If the product is considered suitable for return then the product will be credited within 30 days.
Attention:
the product will not be accepted if: a) If it has been used. b) If it has been washed. c) If its packaging has been damaged or the labels have been removed.
Especially the sleeping pads to protect the health of the consumer are not changed for any reason.
d) If its original form has changed, if it has been cut, sewn (also for ready-made sewn curtains) or modified in any other way.
6.2 Defective Products
Our store checks all products before sending them to you and takes every possible measure so that all products that reach you do not have any defect. In very rare cases, however, there is a chance that you will receive a product with a defect. For this reason and regardless of your above right of withdrawal, which is not affected, we invite you to check the products upon receipt. In the event that the product you received is demonstrably defective due to its manufacture, then: you can either request their replacement with the same or another product of your choice, or the issuance of credit for one financial year, or the interest-free return of the money paid, provided that you send the relevant electronic order no later than 5 working days after receipt.
7. LOSS OF PRODUCTS
In case of loss of the product, you have the right to withdraw from its purchase and to return any money you have paid for its purchase.
In the event that we have executed your order incorrectly (wrong product, price, etc.), you must inform us immediately at the following contact details: Phone: 22310-45946 or Email: [email protected] We further inform you that the risk of loss or damage to the products rests with the store until you or a third party designated by you as competent to receive the products on your behalf (other than the carrier) has obtained physical possession of the goods, in which case the risk he is transferred to you.
III. RESPONSIBILITIES – OBLIGATIONS OF THE PARTIES
1. USE/OPERATION & WEBSITE CONTENT
1.1. Website Use/Operation:
Both parties (Store and consumer) are bound to use and operate the website correctly and based on good faith and business ethics. The store takes all necessary measures for the continuous and uninterrupted operation of the Website, but reserves the exclusive right, and the user/consumer/visitor/member accepts it, to permanently or temporarily interrupt the operation of the Website with or without notice to the users/consumers/visitors/members of the Website.
1.2. Sole Liability of User/Consumer/Visitor/Member
. The user/consumer/visitor/member is solely and exclusively responsible for the legal use of the website and the online store and is obliged to refrain from any illegal act and abusive behavior, as well as from the adoption of illegal practices and practices of unfair competition. Participation as a member is only possible for natural or legal persons with full legal capacity. Minors (people under the age of 18) are excluded from becoming a Member. The user/consumer/visitor/member is solely responsible for the legality and correctness of the Information, Data and details he provides on the Website, which the store has no responsibility or obligation to check, unless this is imposed upon him after a complaint or by law.
1.3. Prohibited Uses
The user/consumer/visitor/member undertakes and agrees not to use the Website to send, post, email or otherwise transmit any content that is illegal, harmful, threatening, offensive, disruptive, defamatory, is defamatory, vulgar, obscene, libelous, violates another's privacy, shows empathy, or expresses racial, ethnic or other discrimination, may cause harm to minors in any way, not entitled to be disclosed under law or contractual or managerial relationships (such as inside information, proprietary and confidential information obtained or disclosed as part of employment relationships or covered in confidentiality agreements). Any action or omission by the User/Consumer/Visitor/Member is prohibited which (a) infringes any patent, trademark, trade secret, copyright or other proprietary right of either the Store or any third party, (b) contains viruses or other or any other codes, files or programs, which are designed with the purpose of interrupting, causing damage, destroying or preventing the operation of any computer software or hardware, intentionally or unintentionally violates the applicable Greek and Community legislation and its provisions, may harass third parties in any way and any content or cause damage to the reputation and reputation of the store, its managers and partners and other users/consumers/visitors/members or may violate any personal or other data of the users/consumers/visitors/members of this Network place. In addition, it is prohibited: (a) Any access or attempted access to information and data (including personal data) that is trafficked through the Website. (b) Accessing the Website for the purpose of creating or producing a product or service that competes with our own products/services. (c) Facilitating in any way and by any means third parties to gain access to the Data provided to the Website by its Members. (d) Any form of Software piracy, hacking and/or interception, copying, analog/digital recording and mechanical reproduction, distribution, transfer, downloading, processing, resale, creation of derivative work of data (including personal data) and information, including and of the content and material (photos, graphics, texts, etc.) of the Website.
1.4 Limitation of Warranties – Company Liability
The store always acts in good faith and within the framework of what the legislation and the Terms of Use provide. Accordingly, it has taken and continues to take all the necessary technical or other measures and make every possible effort in order for (a) the website and the online store to operate continuously and properly without problems, interruptions, delays, errors or mistakes, (b) the data/information provided and transmitted through this website on the one hand not to be altered, on the other hand to be protected by creating backup copies, since the security systems of this website are subject to limitations, (c) the technology it uses or the servers through which our online store is made available to Users do not contain viruses or other harmful components or programs software, however the store DOES NOT PROVIDE RELATED WARRANTIES for all of the above and is not obliged to compensate you, in case you suffer any damage for the above reasons.
In addition, the store provides no guarantee (a) for the appropriateness, effectiveness, adequacy of its products in relation to the purpose for which you intend them and (b) for the correct and appropriate performance of the transactional obligations of the other users/consumers/visitors/ members of the website and its services. The store makes reasonable efforts to maintain and make available the content of the Website. Nevertheless, the users accept that the store is entitled at any time at its discretion to modify and/or temporarily or permanently interrupt the whole or part of the website with and/or without warning to the users, given that the availability may affected by users' equipment, by other communications networks, by the large number of people trying to use the website at the same time or by other causes.Therefore, the store bears no responsibility for any kind of damage resulting from the inability of users to access it, the cessation of all or parts of it, the delay, non-delivery, interruption or poor quality of receiving its services or loss of their content, the existence of any type of errors. The store is not responsible for any technical problems that may occur to users when they attempt to access the Website and during it and are related to the operation or compatibility of their own infrastructure with the use of the Website. Also, the store has no responsibility for acts or omissions of third parties and especially unauthorized interventions by third parties in products and/or services and/or information available through it. In addition to what is expressly defined herein, the store bears no civil, criminal, or other liability towards the users and/or any third party claiming rights from you, in the event that any of the above, during the use of the services and/or products of this online store suffer any kind of damage due to: (a) errors, omissions, technical obstacles, damage or malfunctions of the telecommunications networks, the Internet, the website, of the Internet Service Providers, (b) permanent or temporary shutdown of the website or some of its services and/or interruption of the supply of certain products through the online store, (c) events, situations, actions, acts and/or omissions of the store or third parties including other users/consumers/visitors/members of the Website, for which the store does not provide guarantees and bears no obligation in accordance with the provisions herein, (c) information and other content that may be published and shared by third parties. The store reserves the right to deliver the products in cases of force majeure. The store reserves the right at any time to temporarily or permanently stop the operation of all or part of it for reasons of maintenance or upgrading or for any other reason. The store does not provide any guarantee for the availability of the products, but guarantees timely information to end consumers about their unavailability. The store is not responsible under any circumstances for your communication with the third party service providers who advertise or are advertised on the Website and for any commercial transaction that may arise from the relationship between you. The website may contain links to other websites. The store should in no way be considered as endorsing or accepting the content or services of other websites that may be connected through links and expressly disclaims any responsibility for any content, privacy policy, quality of content and services. In addition, the store bears no responsibility for any unavailability of these websites, their policy on the protection of your personal data, the quality and completeness of their information and services. The store does not control and does not carry out any preventive control of the content and information published and shared by third parties and bears no responsibility for them. The store is only liable for fraud and gross negligence in case of damage to you from information or services that the store provides through the website. The store is entitled to temporarily or permanently exclude a member at any time and without stating the reasons, i.e. to cancel/delete/impede access and/or membership of a member (temporarily and/or permanently) without raising claims against the store. It goes without saying that this member is prohibited from becoming a member of the Website again with the same or different information, unless the store expressly consents to this. To this end, the member consents to the store keeping his personal information in its system in order to be able to identify any subsequent attempt to register. The above applies in particular (but not exclusively) in case of violation of the terms of use by the member, which in their entirety are recognized and acknowledged by the member as essential, in the event of a request from any Authority, Court, in the event of a complaint by a third party beneficiary of rights against of the member. The store reserves the right at any time, without reason and free of charge, to interrupt or stop the provision of its services and/or the operation of the Website permanently or temporarily, without any obligation to inform the members beforehand. Our store is only responsible for direct damages, which arise due to fraud or gross negligence of its managers and partners. Without prejudice to mandatory provisions, the store's liability for direct damage due to slight negligence is expressly excluded regardless of legal reason. The store's liability for indirect or consequential damages is completely and expressly excluded - regardless of the reason.
IV. INTELLECTUAL PROPERTY RIGHTS
All the content of the web pages of this website, including images, graphics, photographs, designs, texts, services and products provided are the intellectual property of the store and are protected according to the relevant provisions of Greek law, European law and international conventions and treaties. Any copying, analog / digital recording and mechanical reproduction, distribution, transfer, downloading, processing, resale, part or all of the content of the website for any purpose, except for strictly personal use, is prohibited, unless the store gives written consent of.
The names, images, logos, marks and distinctive features that represent its physical and/or online store and/or third parties contracted with them, as well as their products or services, belong to the store and/or the above of third parties and are protected by Greek, Community and international laws on trademarks, industrial and intellectual property and unfair competition. In any case, their appearance and exposure on the Website should in no way be taken as a transfer or assignment of a license or right to use them.
VI SECURITY – PRIVACY
1. Security:
The store recognizes the issue of data and transaction security as a matter of major importance and for this reason takes all the necessary measures to ensure them. The website protects its members from any interception of data with the data encryption method and for this purpose we cooperate with the company AFTERNET. Customer details are not disclosed to third parties and during your browsing on the website they remain encrypted and therefore not visible to unauthorized third parties,encryption applies to all stages and all transaction procedures and the sending of your personal data-elements to and from the Website, such as the shopping cart, the wish list, your personal registered user page, the registered user account creation page (log in), in the order form, during the transfer of data to and from the company, etc. Also during the process of making payments with a credit/debit/prepaid card, the card details are protected with the 128-bit encryption method. The data remains encrypted and is not disclosed to any 3rd party. The codes used for your identification are a) the User Name (e-mail or username) and b) the Security Code (password), which each time you enter them provide you with absolute security access to your personal information. You can change the above codes at any time and as often as you wish. The only one who has access to your details is you through the above codes and you are solely responsible for maintaining their secrecy and concealment from third parties. In the event of its loss or leakage, you should notify us immediately, otherwise our store is not responsible for the use of the secret Security Code by an unauthorized person. We recommend that, for security reasons, you change the above codes at regular intervals and avoid using the same and easily traceable codes, using if possible, not only letters and numbers, but also symbols for and creating your codes.
2. Privacy of Transactions:
All information transmitted by the user/consumer/visitor/member on the Website is confidential and the store has taken all the necessary measures so that it is used only to the extent that this is deemed necessary in the context of the services provided. Some of the measures taken are the following: - Only authorized employees have access to your transaction information and only when necessary, e.g. to process your requests. - The store does not disclose the details of customers and their transactions, unless it has a written authorization from you or this is required by a court decision or a decision of another public authority. - In the event that the store uses third parties to support its systems, it ensures confidentiality. For your own safety, you should also treat all information provided through the service as confidential and confidential and not disclose it to third parties.
VI. FINAL PROVISIONS
A. FINAL TERMS
These Terms of Use constitute the final and only terms in force regarding the provision of the store's services through the Website to the user/consumer/visitor/member and supersede any prior terms, prior contracts and arrangements, written or oral, between the store and the user/consumer/guest member regarding the use of the Website.
B. WAIVER
No delay, negligence or tolerance of the store in enforcing the observance of any present condition by the user/consumer/visitor/member, does not constitute a waiver, nor does it harm the present right.
C. INVALIDITY OF TERMS
In the event that any part or term of the Terms of Use is declared invalid by court order, such invalidity will not affect the validity of the remaining part hereof, which will remain in effect as if these Terms of Use had been executed with the invalid part. deleted. The store will endeavor to replace any invalid term with a new valid term, the effect of which will be the closest equivalent to the invalidated one.
D. APPLICABLE LAW - JURISDICTION
Any dispute between the contracting parties regarding the application, interpretation, invalidity of the terms of the contract, the existence or non-existence of rights and obligations of the contracting parties by contract or tort, is interpreted in accordance with Greek laws and is subject to the exclusive jurisdiction of the competent courts of of the city of Lamia, to whose jurisdiction the parties voluntarily submit from today.
E. MODIFICATION OF TERMS OF USE
These terms of use may be modified at any time by the company with or without prior notice. Any modification of the terms is valid upon their posting on the Website, and our users/consumers/visitors/members are obliged to inform themselves about the content of any modifications/changes to the terms.
F. INTERPRETATIVE TERM
At any point in the Terms of Use, refunds and/or credits to the customer's account are provided, this is always understood as interest-free.
G. HEADINGS
The headings used in the terms of use are placed for ease of reference to their terms and are not intended to be an aid to their interpretation.
H. COMPLAINT POLICY - AFTER SALES CUSTOMER SUPPORT
You can also contact the store's Customer Service Department at tel. 22310-45946 or send an email to [email protected] stating your name and order code.
I. CODES OF CONDUCT
The operation of the store is governed by the use of the current Code of Ethics of the Greek eCommerce Association (GRECA), which defines the minimum rules of professional ethics and moral behavior, which must be observed both towards the consumer and between the various businesses that sell products / services through digital channels.
Ι. GDPR
The store has complied with the General Data Protection Regulation (GDPR).
K. ACCEPTANCE OF TERMS OF USE
The user/consumer/visitor/member of the Website declares that he has read the terms, which he accepts in their entirety and that he acknowledges that they govern all services provided by the Website throughout his navigation on/transaction with the Website.
RIGHT OF WITHDRAWAL
1. Conditions for exercising right
You have a period of fourteen (14) calendar days to withdraw from the purchase you may have made through our online store, without stating the reasons or providing us with any explanation (unnecessary withdrawal). The right of withdrawal is exercised when you want to return the product you bought from our online store and get your money back. The above period of fourteen (14) calendar days for exercising the right of withdrawal starts from the day after you or a person you may indicate to us as responsible for receiving your products (other than the carrier) obtains physical possession of purchased goods. In the event that you have ordered more than one item with one order and which are delivered separately, the deadline for exercising the right of withdrawal in accordance with the above begins from the day after the day that you or a person you may indicate to us as responsible for receiving the of your products (other than the carrier) obtain physical possession of the last good. In order to meet the withdrawal period, it is sufficient to send your statement of exercise of your right of withdrawal before the withdrawal period expires. The right of withdrawal is exercised at absolutely no cost, except for the costs of return (courier, transport, post or other), which will be at your own risk and expense (unless otherwise specified from time to time by the Company in general or specifically for specific products).
Necessary conditions for exercising the right of withdrawal are:
The product has not been used, no label or markings (e.g. stickers, brand markings, etc.) on the products have been removed. Also, all items must be returned in the perfect condition received without damage, without any defects (with the exception of the return of a defective product), complete and in their packaging, while they must also be accompanied by all the necessary documents.
2. Procedure for exercising a right:
In order to exercise the right to withdraw from article 5.1 above, you must, before the expiry of the deadline for exercising it in accordance with the above, inform us of any decision to withdraw from the sales contract we have concluded, with a clear statement (e.g. letter ) which you will send by post, fax or e-mail to the following store contact details: "KATSILOGIANNIS DIMITRIS CURTAINS- CURTAIN WOOD- WHITE GOODS- FURNISHING FABRICS", i.e. on Leosthenous, no. 12, TK 35100, in Lamia fax: 2231024714, e-mail: [email protected] or by filling in the SAMPLE WITHDRAWAL FORM attached to these Terms of Use (you will find it at the end of the text) and sending it (print it or attach it) according to the above. The use of the attached Form is not mandatory. However, we provide you with the possibility through our website www.calmehome.gr to fill in and submit electronically the SAMPLE WITHDRAWAL FORM or any other clear declaration of yours. With the online submission of the Withdrawal Form, our store will send you confirmation of receipt of your withdrawal without delay to the email/or mobile phone you have indicated. Then, at your own expense and responsibility, you must send the goods back or deliver them to us at the headquarters of the store "KATSILOGIANNIS DIMITRIS CURTAINS- CURTAIN WOOD- WHITE GOODS- FURNITURE FABRICS", namely on Leosthenous, no. 12, TK 35100, in Lamia,without undue delay and in any case within fourteen (14) calendar days from the day you notified us that you are withdrawing from this contract. The deadline is deemed to have been met if you send back the goods before the end of the fourteen (14) calendar day period.
If you withdraw from the sales contract we have entered into, we will refund all monies we have received from you, including shipping costs (excluding additional costs due to your choosing to use a delivery method other than the cheapest standard delivery method that we offer ), without undue delay and in any case within fourteen (14) calendar days from the day we are informed of your decision to withdraw from this contract. We will process the above refund using the same payment method that you used for the original transaction, unless you have expressly agreed otherwise; in any event, you will not be charged for such refund. We are entitled to delay your refund until we receive back the goods you withdraw from the purchase in the same good condition in which you received them, or until you provide evidence that you have sent back the goods, whichever occurs first. You are only responsible for any reduction in the value of the goods resulting from handling that was not necessary to determine the nature, characteristics and function of the goods. In case of withdrawal in accordance with the above, it is clarified that any products that you have purchased with a discount due to the purchase of the product from which you are withdrawing, you must return them together with the basic product from which you are withdrawing from the purchase, otherwise the withdrawal is considered as not exercised by you and therefore no obligation arises for us.
Update of personal data:
Privacy
The store created this website with the sole purpose of serving their customers. The website www.calmhome.gr is simple and friendly to use while it is designed to meet the specific needs of each user. In order to best serve you, it is important that you, our customer, understand that you must provide us with certain information related to the processing of your order that is kept by us. The processing of personal data is carried out in accordance with the provisions of the General Regulation on the Protection of Personal Data (GDPR 2016/679), any more specific national and European legislation for certain sectors, the currently applicable Greek legislation on the protection of personal data, as well as on the protection personal data and private life in the field of electronic communications (Law 3471/2006, as applicable) and the decisions of the Personal Data Protection Authority (PDPA).The company has adapted to the GDPR framework. This Privacy Statement and the attached Terms and Conditions of Use of this website describe the method of data collection from the website www.calmhome.gr, the use of this data by us and the terms and conditions of use of this website. This Privacy Statement refers exclusively to your personal data, which you provide us during your orders on this website.
What is personal data?
Personal data is information that directly or indirectly identifies you. Indirect means in combination with other information, such as, for example, your name, postal address, email address and telephone number, or a unique device identification number.
Generally
The information voluntarily provided by the users of the mentioned website is used by the e-store
(www.calmhome.gr)
, in order for its users to have direct and meaningful communication with the store, to be provided with answers to specific questions they ask and finally to have their orders served and executed. The information collected through the website is intended to measure the number of visitors, to determine customer requirements for more products and to facilitate transactions with the company. The e-store does not distribute to any other organization or partner that is not connected to it, the e-mail addresses, or any other information concerning its users and customers, except to direct partners in the order service process.
Gathering information
The e-store designed its website so that its users can visit it without having to reveal their identity unless they wish to. Visitors to our website are asked to provide us with their personal data only in the event that they want to order product(s), register on our website and/or send an email to [email protected]. Use of Information. The e-store collects four types of information about users: (1) information that the user gives us when registering as a customer, (2) information that the user gives us in order to execute his order from the e-store, (3) data that the user gives us in contest entries that take place from time to time, (4) data that the user gives us for activation of telephone and internet services, (5) information that the user gives us when logging in through another platform (ios, android, Facebook, Google apps). When completing any order form on our website, you will be asked for your full name, address, postal code of your area, email address, telephone number, credit card details, payment method for the order. In addition, you may be asked for more specific information, such as shipping and delivery details of an order, billing information or details about an offer you have requested.
The e-store uses the information you give us during the electronic submission of the form, in order to contact you regarding (i) the delivery of the order to your location, (ii) to confirm and identify the customer in any necessary case, (iii) for new or alternative products offered by e-shop.gr, (iv) special offers of e-shop.gr, (v) activation of telephone or internet service, (vi) receipt of gifts after a competition draw . You have the possibility to choose whether or not you want to receive such communications from e-shop.gr by sending your request via e-mail to the email address [email protected]. Access to Information. Each order processing requires the collection of personal information, to deliver or reserve an order. Also, the use of a credit card, for the charge of which identification documents of the legal owner are required the first and only time, is guaranteed in every case.Any supporting document and document that certifies and declares the identity of the customer remains strictly confidential and is checked only by the responsible department of the e-shop. The provision of your personal data on your part means that you consent to this data being used by the employees of the e-shop for the reasons mentioned above. The e-shop requires its employees and the maintainers of its website to provide its users-customers with the level of security mentioned in this Privacy Statement. In no other case can the e-shop share your personal information with others without your prior consent, unless this is required by legal means. Please note that under certain conditions permitted or required by law or court order, the collection, use and disclosure of your personal data collected online without your prior consent (for example in case of court order).
Use of personal data
We will use your personal data for the purposes as described above. We do not collect or process more or other types of personal data than is necessary to fulfill the respective purpose. We will only use personal data as set out in this privacy policy, unless you have specifically given your consent to another use of your personal data. If we intend to use your personal data that we process with your consent, for purposes other than those disclosed in that consent, we will inform you in advance and, in cases where the processing is based on your consent, we will use your personal data for a different purpose only with your permission. Use of customer data for advertising purposes To continually improve and enhance our services, we may send you marketing emails related to our business that may be of interest to you. You can choose the types of communications you want to receive at any time by updating your email preferences. You can also unsubscribe at any time. The sending of SMS to the mobile phone number, which you have given us during your order, is done in order to inform you about the progress of your order. From the account you have created on our website, you can choose whether or not you want to receive advertising/promotional material via sms. - Consent: We will not use your data for advertising purposes unless you have given your prior express and free consent. - However, for existing customers, we may use the email address we have received from you as part of our existing customer relationship to provide you with marketing materials related to similar products or services that you have previously requested, used or may have are of interest. You may, however, object to this use at the time of collection and each time a message is sent.In order to stop receiving e-mails for marketing purposes, please follow the instructions in the e-mail you receive.
Legal obligations and legal defense We may need to use and retain personal data for legal and compliance reasons, such as preventing, detecting, or investigating a crime, preventing loss, fraud or any other misuse of our services and IT systems. We may also use your personal data for internal and external audit requirements, information security purposes, or to protect or exercise our rights, privacy, security, property, or those of others.
Use of the home page
www.calmhome.gr This privacy policy also applies to the use of our website www.calmhome.gr ("Website"), with the following privacy mechanisms and features.
Cookies
The e-shop has the possibility to use cookies as part of the facilitation and operation of the services through its website. Cookies are small files (text files), which are sent and stored on the user's computer, allowing websites such as e-shop.gr to function smoothly and without technical anomalies, to collect multiple user options, to recognize the frequent users, to facilitate their access to it, and to collect data to improve the content of the website.Cookies do not cause damage to users' computers or to the files stored on them. We use cookies to provide you with information and to process orders, but also allow us to present you with advertising & educational content relevant to your interests and needs. You must keep in mind that cookies are absolutely necessary in order for the www.calmhome.gr website to function properly and seamlessly. Cookies are divided into the following categories: - Necessary Cookies. They allow the execution of basic functions of the site, such as adding products to the cart, saving products to the wishlist, electronic payment. Without these necessary Cookies, the smooth operation of the e-store is immediately affected, your personal browsing experience is limited and basic e-commerce functions are underpowered. - Functionality cookies. These cookies remember your preferences when you browse our website, so that we can recommend the right products based on your needs, thus helping you to find what you are looking for much more easily. - Performance cookies. Performance cookies collect information about how visitors use our website. They allow us to see which pages are visited most often, inform us if they experience any problem while navigating, etc. These cookies do not collect information that identifies the visitor as the information is aggregated and therefore anonymous. They are used only to improve the operation of e-shop.gr - Advertising Cookies. These cookies are used to deliver advertisements relevant to you and your interests. They are also used to send advertising or offers that are more relevant to your needs, thus reducing unwanted and irrelevant advertising messages. They also help us measure the effectiveness of our advertising campaigns. - Cookies Analytics. They are a subset of Functionality Cookies and enable us to evaluate the effectiveness of the various functions of our website, thus continuously improving the experience we offer you. Third party suppliers, including Google, may display shop advertisements on websites, use cookies to update, optimize and display advertisements based on the user's previous visit to the website www.e-shop.gr The e-store may also use cookies from your previous visit to its website for remarketing. You can choose to opt out of such use of cookies by Google by clicking here. You can also set your browser (chrome, firefox edge, etc.) to notify you every time before a cookie is downloaded and decide whether to download it or reject it. In this case, keep in mind that you may not be able to use all of its features. The store may use Google Analytics functions for display ads (eg, remarketing, Google Display Network display reports, etc.). Using Ads Settings, visitors can opt out of Google Analytics for display ads and also customize Google Display Network ads. Here are the available Google Analytics opt-out options for the web. The e-store complies with the Google AdWords Interest-Based Advertising Policy and restrictions for sensitive categories and: The e-store and third-party vendors, including Google, together use cookies (such as the Google Analytics cookie) to update, optimize and display advertisements, according to the previous visits of some users to its website, to run reports about the manner in which e-shop.gr advertisements are displayed, other uses of advertising services, interactions with these ad displays and advertising services related to visits to the website. The e-store may use data from Google's interest-based advertising or third-party audience data (such as age, gender and interests) with Google Analytics. We reserve the right to change this cookie policy at any time. Any changes to this Cookies Policy will be effective from the moment the revised Cookies Policy is available on our website. Third-party advertisers and other businesses we work with may use their own Cookies to collect information about your activities on our website. We do not control these Cookies.
Business transfers
In connection with any reorganization, restructuring, merger or sale or other transfer of assets (collectively "Business Transfer"), we will transfer data, including personal data, to the extent reasonable and necessary for the Business Transfer, and provided that the recipient agrees to respect your personal data in a manner consistent with applicable data protection laws. We will continue to ensure the confidentiality of any personal data and will inform affected subjects before the personal data becomes subject to a different privacy policy.
Processing of children's personal data
The store will not collect or process personal data of children under the age of 16 unless parental consent has been given, in accordance with applicable local law. If we become aware that a child's personal data has been collected in error, we will delete that data without undue delay.
Processing of sensitive data
We may, in certain circumstances, process special categories of personal data about you ("sensitive data"). Sensitive data is defined as personal data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, membership in trade unions, genetic data, biometric data for the purpose of identifying a natural person, health or sex life or sexual orientation . For example, we may process sensitive data that you have made public. We may also process sensitive data, where appropriate, to support, exercise or defend legal claims. We may also process your sensitive data if you have freely given your prior express and separate consent, in a specific context for a specific purpose.
Correcting, Amending or Deleting Information
The e-store allows its users to correct, change, complete or delete data and information submitted to the e-store. If you choose to delete a piece of information, the e-store will act to delete that piece of information from its records immediately. For the protection and security of the user, the e-shop will try to make sure that the person making the changes is indeed the same person as the user. To access, change or delete your personal data, to report problems related to the operation of the website or to make any query contact the e-store via or by e-mail at [email protected]. Changing or correcting your personal data can also be done via the e-store registration page. Please note that we will do our best to protect your personal data, but protecting your password on our website is also up to you.
Secure Transactions
The e-store is committed to ensuring the security and integrity of the data it collects about the users of its website. The e-shop has adopted procedures, which protect the personal data that users provide on its website or provide it by any other means (e.g. by telephone). These procedures protect user data from any unauthorized access or disclosure, loss or misuse, and alteration or destruction. They also help to ensure that this information is accurate and used correctly. Your connection to it is secure because it uses TLS technology with a size of 256bit. TLS technology relies on a key code to encrypt data before it is sent over the (TLS) connection. The security check between the data and the Server is based on the unique key code ensuring the integrity of the communication. The browsers Netscape Navigator, Internet Explorer, Mozilla Firefox, Opera, Safari support the TLS protocol and it is recommended to use them to connect to the e-store website. We apply an appropriate level of security and have therefore implemented reasonable physical, electronic and administrative procedures to safeguard the data we collect from accidental or unlawful destruction, loss, alteration, unauthorized disclosure or access to personal data transmitted, stored or they are processed in a different way. Our information security policies are closely aligned with widely accepted international standards and are regularly reviewed and updated, whenever necessary, to meet our business needs, changes in technology and regulatory requirements. Access to your personal data is granted only to the staff or direct partners with the store who are required to have such information for the service of orders. In the event of a data breach containing personal data, the store will comply with applicable law regarding notification of the breach.
Your legal rights
As a data subject you have specific legal rights regarding the personal data we collect from you. The store will respect your rights and adequately address your concerns. The following list contains information about your legal rights under applicable data protection laws:
Right to withdraw consent:
Where the processing of personal data is based on your consent you may withdraw this consent at any time.
-Right of rectification:
You can ask us to correct your personal data. We make reasonable efforts to keep your personal data in our possession or control and used on an ongoing basis, accurate, complete, current and relevant, based on the most recent information available to us. You also have the possibility to check and correct your personal data by logging into the personal account you have in the e-shop.
-Right of restriction:
You can ask us to restrict the processing of your personal data if you question the accuracy of your personal data for the period that we will need to verify the accuracy, - The processing is unlawful and you request the restriction of processing instead of the deletion of your personal data data, - We no longer need your personal data, but you need it to support, exercise or defend legal claims, or - You object to the processing for the period we verify whether our legitimate interests override yours.
Right of access:
You can ask us for information about personal data we hold about you, including information about the categories of personal data we hold or control, what it is used for, where it was collected from, if not from you directly, and to whom they have been shared, as the case may be. You can obtain from us free of charge a copy of the personal data we hold about you. We reserve the right to charge a reasonable fee for any further copies you may request from us.
Right to portability:
Upon your request, we will transfer your data to another controller, where this is technically possible, provided that the processing is based on your consent or is necessary for the performance of a contract. Instead of receiving a copy of your personal data, you can ask us to transfer the data to another controller, which you indicate to us, directly.
Right to erasure:
You can ask us to erase your personal data where - the personal data is no longer necessary in relation to the purposes for which it was collected or processed - you have the right to object to further processing of your personal data and you exercise this right - the processing is based on your consent, you withdraw your consent and there is no other legal basis for processing - your personal data has been processed unlawfully unless the processing is necessary - to comply with a legal obligation, which requires processing by us - in particular for the legal obligations to fulfill a duty - for the support, exercise or defense of legal claims.
Right to object:
You can object - at any time - to the processing of your personal data due to your particular situation, provided that the processing is not based on your consent but on our legitimate interest or on the legitimate interests of third parties. In this case we will no longer process your personal data, unless we can demonstrate compelling legitimate reasons and an overriding interest for the processing or to support, exercise or defend legal claims. If you object to the processing, please specify whether you wish to delete your personal data or restrict the processing by us.
Right to file a complaint:
In the event of an alleged violation of applicable privacy laws, you may file a complaint with the data protection supervisory authority in the country where you live or in which the alleged violation occurred.
Time period:
We will try to fulfill your request within 30 days. However, the deadline may be extended for specific reasons related to your specific legal right or the complexity of your request.
Limitation of access:
In some cases we may not be able to provide access to all or some of your personal data based on statutory provisions. If we deny your request for access, we will inform you of the reason for this denial.
-Non-identification:
In some cases, we may not be able to retrieve your personal data because of the identifiers you provide in your application. Two examples of personal data that we cannot look up when you provide your name and email address are: - data collected through browser cookies, - data collected from social networks if you have posted your comment under a pseudonym that it is not known to us. In such cases, where we cannot identify you as a data subject, we are unable to comply with your request to exercise your legal rights, as described in this article, unless you provide us with additional information that allows you to be identified .
Exercising your legal rights:
In order to exercise your legal rights, please contact us in writing by email. You can also directly contact our
Data Protection Officer
Preservation of your personal data
In general, we will delete the personal data we collect from you if it is no longer necessary to achieve the purposes for which it was originally collected. However, we may be required to store your personal data for a longer period due to legal provisions. In addition, we will not delete all of your personal data if you have asked us not to contact you in the future. For this purpose, the Company maintains records containing information about individuals who do not wish to be contacted in the future (e.g. via group e-mails). We categorize your requests as consent to store your personal data for the purposes of maintaining that particular record unless you instruct us otherwise. Please direct questions regarding data protection and any requests to exercise your legal rights to the
data controller
Periodic Changes
The e-store is constantly expanding, updating and improving its website, and the related products and services, and will also update this policy. We recommend that you read this procedure at regular intervals, in order to be informed of any changes in the content of this personal data protection policy. This policy will be amended from time to time without prior notice to users.
Acceptance of the Privacy Protection Procedures applied by the e-store:
If you use this website you accept and consent to this Privacy Statement as well as to the terms and conditions of use of the website that have been announced through it.
